Service Desk Administrator

Our client is a well established, family owned company based in London.  In fact, they are the longest established master lock smiths in East London.  Due to continued expansion they are looking to recruit a Service Desk Administrator.  The successful candidate will be providing support to their Team of Technicians out in the field.  This is a very busy department and the candidate will be required to be able to handle a pressurised environment.

It is essential that the successful candidate possesses:

• Good Communication Skills
• Excellent IT skills in Microsoft word, excel and outlook
• The ability to work under pressure, meet deadlines and being proactive
• Prioritise work in an ever-changing environment
• Good interpersonal and organisational skills
• The ability to use initiative

Admin Duties

• Taking phone / email enquiries from customers
• Logging of Jobs on the Job Management System and the allocation jobs to Technicians
• Update and maintain reports
• Update internal database systems
• Ordering and chasing parts with various departments
• Organising installation dates for jobs
• Organising installation dates for other works, notifying customers of installation dates
• Ad hoc duties.

Working Hours:

Monday to Friday                  –        08:30 – 17:30 (Core Hours)