Home Care Co-ordinator

Are you an experienced, switched on, enthusiastic, reliable individual with a ‘can do’ attitude, and a passion for learning more? If so, then our client is looking for you to take part in their fantastic opportunity for someone like you to join their team as a Home Care Co-ordinator at their location in Ayrshire.

The company is a family owned business providing a wide range of services that help individuals maintain their independence in the comfort of their own home.

Duties will include:

• Using StaffPlan Roster to schedule and co-ordinate Customer Requirements and match and assign Care and Support Workers to meet the customer’s needs, using the same Care and Support Worker to provide continuity
• When using  administrative systems, ensure factual, accurate information is held and that all computerised and manual records are up to date
• Ensure that holiday, sickness and emergency care calls are assigned appropriately to ensure the customer receives the level of care expected
• To process all new business referrals, scheduling Customer Visits for the Registered Manager/Field Care Supervisor
• To undertake on-call activities if and when required (we have a dedicated on call team so this would only be in exceptional circumstances)
• Communicate effectively to inform of changes to care needs/schedules
• To actively participate in the growth and development of the Company Office through maximising every sales and marketing opportunity
• To follow local, national and contractual regulation including the reporting of safeguarding and complaints
• To build good working relationships with Local Authorities, Agencies and Peer Groups to support the development of the Company Office
• To communicate on a regular basis with your peer group
• Be involved with and attend meetings

Essential Skills required

• Have an awareness of how to use Rostering Systems within the Health and Social Care Sector
• Understanding of the Scheduling Process within the Health and Social Care Sector
• Ability to match Customer Requirements with the appropriate Care and Support Worker
• Office Administration Experience: typing, letter writing and filing
• Working knowledge of quality control procedures within the Health and Social Care Sector
• Good people skills with the ability to provide an exceptional level of service
• The ability to negotiate effectively
• Have the ability to work both independently and as part of a team
• Excellent standard of IT skills such as Database Management

Further information and requirements

• All roles are subject to proof of eligibility to work in the UK
• This role is subject to PVG Scheme for Adults membership
• The successful candidate must be able to work 1 weekend in 4
• Applicants must ideally have their own transport
• 2 acceptable references will be required

The company is an equal opportunities employer

So if you feel that you’re the ideal candidate for the job and would like to apply, then simply send in your CV today by clicking the APPLY button below!