French-Speaking Customer Service Representative

Location: Hemel Hempstead

Hours per week: 37.5

Contract: FTC (12 months)

Hours: Full time

Salary: £19,000-£21,000 per annum, depending on experience

Are you ambitious, enthusiastic and looking to use your language skills in a truly international


Our client is currently expanding its European Customer Service team, based in Hemel Hempstead, and is looking for ambitious and energetic French speakers to join their company at this very exciting time!

Position Summary

The Customer Service Representative will be responsible for managing the order entry to cash process anddelivering outstanding customer service to customers, whilst following approved controlactivities and internal processes. To achieve this, the Customer Service Representative will be required to work closely with other areas of the organisation as specified in the ‘Communications and Working Relationships’ section.

Key Responsibilities

Manage customer orders (with an increasing emphasis on electronic orders) from order receipt to billing, to provide our customers with an efficient, reliable service.
Respond effectively to queries relating to customer orders and deliveries.
Manage deliveries in line with customer expectations, liaising with 3rd party warehouses and other supply chain contacts.
Resolve customer complaints and invoice queries.
Raise credits & adjustments on customer accounts and liaise with credit & collections to ensure any outstanding customer deductions are resolved in a timely manner.
To be in regular contact with the Sales Account Managers and Product Managers, and to ensure relevant information relating to customer orders & deliveries (especially changes to expected customer demand – abnormal orders, postponed or cancelled deliveries, etc) is communicated in a timely manner.
Understand the operational requirements of customers (contacts, delivery specifications, booking requirements, etc).
Implement process improvements which will improve operational effectiveness and enhance profitability.
Ensure that customer account records are kept up to date for audit purposes.
Identify and resolve with the data management team any master data errors affecting the OTC process.
Provide support and back up as required for other Account Coordinators.
Qualifications and Experience

Previous experience in a customer service environment desirable but not essential.
Oral and written fluency in English and French
Microsoft AX experience is an advantage.
Skills & Competencies

Excellent communication skills, able to liaise in a confident and positive manner with customers and all levels of the organization.
Highly organized, able to prioritize workload to meet tight deadlines.
Methodical approach with attention to detail.
Able to work under pressure and react quickly to changing business circumstances.
Able to work on own initiative and as part of a team.
Proactive with a can-do attitude.
Flexible and able to multitask.
Competent using MS office.
If you feel you’re the ideal candidate that our client is looking for, then send in your CV today by clicking the APPLY button below.

Keywords: Customer Service/ Customer Service Representative/ Customer Service Agent/Bilingual/Languages/Second Language/Bilingual Customer Service/German Speaking/French Speaking/Spanish Speaking/Italian Speaking/Entry Level/Graduate/Entry Level Customer Service/Graduate Customer Service

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