Job Title: Customer Account Executive

Location: Alderley Park, Cheshire

Salary: £19,000.00 – £30,000.00 per year

Job type: Full-time

Our client is looking to recruit professional people into various Customer Account roles. Successful candidates will have solid experience of working within a regulated environment supporting customers over the telephone.

As a Customer Account Executive, you will inform your customers’ journey from initial enquiry through to potential solution by being an expert in the products that we offer, ensuring that the customer’s expectations are exceeded, and focusing at all times on the fair treatment of the customer. Delivering the right outcome for the customer is paramount.

Our client will provide comprehensive product and process training to ensure you meet their high standards of regulatory compliance and quality expectation. In return you will receive a £19,000 per annum basic along with a £11,000 per annum performance bonus based on compliance and quality.

Successful applicants will be asked to attend a careers selection evening or a 1 to 1 Interview based on experience.

Please answer the below questions when applying and include your CV:

  • How many years’ experience do you have of working in a telephone based customer service environment?
  • How many years’ experience do you have of working in a regulated environment?
  • Please note all the regulated product areas where you have gained experience:

(Mortgages, Investments, ISAs, Conditional Fee Agreements, Consumer Credit Agreements, General Insurance, Life Assurance, Funeral Plans, Payment Protection Plans, Finance, Credit/Loans, Health Insurance, Travel Insurance, Wills)

  • Please tell us about any non-regulated experience you have
  • Please add anything else in support of your application

Qualification Questions:

You have requested that Indeed ask candidates the following questions:

  • How many years of telephone based customer service experience do you have?
  • How many years of Working in a Regulated Environment experience do you have?
  • Do you speak English?

If you feel you’re the ideal candidate that our client is looking for and meet all the relevant criteria, then send in your CV today by clicking the APPLY button below.

Keywords: Customer Accounts Executive, Account Manager, Customer Support, Account Management, Administration, Account Administration.

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