CRM Manager Vacancy

Our client ‘The Super Yacht Group’ specialise in delivering News, Opinions, Reports, Intelligence and Events to the Super Yacht industry. They are a well-established and respected brand and have been in business for over 25 years. Due to continued success, they are now looking to recruit a CRM Database Manager for their office based in Clapham, London.

Database Manager Responsibilities:

• System administrator
  – basic system configuration
  – maintain lists and codes
  – mass uploads
  – data migration
• Manage data input processes
• Develop and maintain strategies to improve data quality
  – accuracy of key fields
  – duplicate management
  – data conflicts
• Create searches and reports
• Produce mailing/marketing lists based on specified criteria
• Advise on (and develop) processes to increase efficiency
  – lead/opportunity generation processes
  – marketing processes
  – sales processes
• Maintain (and implement) system security
  – employee access levels
  – password resets
• Training
  – create/update training documentation
  – train new starters
  – monitor users and offer refresher training
• Management of Data Entry clerk(s)
  – workload and priorities
  – generate work packages
• Manage relationship with NetSuite account manager
• Manage data correlation with external systems (CMS &Adestra)

Strategy Team Responsibilities –(working alongside the Finance Manager and Lead Sales Director to implement the Chairman’s vision):

• Train staff to effectively use NS for up to date reporting and maintenance of customer records.
• Assists with Sales staff development to increase individual’s performance to increase conversions with existing and new customers.
• Motivate, identify weaknesses and build confidence of Sales staff.
• Communicate effectively with staff at all levels, including departmental to ensure reasons for requests are understood.
• Work with HR to product Job Descriptions for staff so that everyone is clear of their duties and responsibilities and create a sense of inclusion.

Additional responsibilities:

• Produce a Standards Operating Procedures manual with clarification on how to maintain the database effectively and monitor its success with the lead Sales Director.
• Assist with project management within departments and with the Strategy Team.

Salary: Very competitive Salary package, dependent on experience.

Working Hours: Mon to Fri, 10am to 4pm (37.5 hours weekly)

If you feel that you’re the ideal candidate, then send in your CV with covering letter at support@talentfinderuk.co.uk or call in at 01772 886 799