• Bury

Complaints Case Coordinator

Salary:Salary: Scale 4 (FTE 1.0: £19,508), FTE 0.4: £7,803

Benefits:30 days (pro rata) holiday + Bank holidays, Pension scheme

Location: Bury, Lancashire

Contact: Part-time (2 days) 18 month contract

Our client is the lead organisation for Cognitive Behavioural Therapy in the UK and Ireland. They were established over 40 years ago and have over 11,500 members. The organisation continues todevelop and now seeks to recruit a Complaints Case Coordinator. This is a newpositionwithin the organisation.

Duties include

  • Manage complaints professionally and effectively
  • Record, respond. Acknowledge and reviewing outcomes
  • Consider complaints made against members and determine outcome
  • Undertake low level investigations and research information from the environment in which our client operates to inform service development

The ideal candidate:

  • Knowledge of Cognitive behavioural therapy is not essential however may be beneficial
  • Excellent all-round communication skills together   with   customer   care   skills   are   essential
  • Previous experience working within complaints beneficial.

If you feel you are the ideal candidate APPLY today!

Applications are to be made by submission via http://www.babcp.com/ccc

The deadline for submissions is 9 am on Monday 3 September 2018. Interviews are likely to be held over the week Monday 24 September 2018


Keywords: Complaints, Compliance, Case work, Coordinator, CBT, Help desk, Customer service, Administration, Admin and PA, Secretarial, Handling, Complaints Management, Investigations, Research, Service Development, Customer Care.

To apply for this job email your details to info@hemscottassociates.com